Review
Management
Monitor & Manage Your Reviews
Why Should You Use AiPlex Bridge for Review Management?
AiPlex Bridge- A Unified Review Management Tool-The Only Thing You Will Ever Need. A single interface to manage your reviews across social media platforms, review sites, business listings, directory sites, HR platforms, the app store, the Play Store, etc. Facebook, Instagram, Twitter, LinkedIn, GMB, Ambition Box, Glassdoor, Trust Pilot, the Play Store, the App Store, Mouth Shut, and a lot more. Can be integrated with Freshdesk, Zendesk, HubSpot, Knowlarity, Aircall, Slack, etc. In addition to the features above, AiPlex Bridge will remove fake and defamatory reviews that violate community guidelines. Also, delete impersonating fake pages, websites, listings, and accounts on review platforms.Single Interface
Platforms Covered
Ticketing & Queuing System
All reviews are assigned tickets, and you can manage the workflow by creating a queuing system, prioritizing tickets, assigning tickets to specialists, and tracking resolution time and turnaround time.Integration With Multiple CRM Tools
An Edge That is Different
Why are Reviews Important?
Impact Customer Decisions
When potential customers discover a new product, service, or business, they usually want to know all they can about your business. By reading reviews, customers can make an educated decision about whether to buy your product or use your service.
Identify TrendsReviews are a great opportunity for you to learn what is working and what is not. When people leave reviews for your business, they often give constructive feedback that can help you grow as a business.
Insights into How Your Competitors are Doing Reviews allow you to see where you stand in comparison to your competitors.
Drive ConversionsReviews help you drive conversions for your business. People are more likely to buy your product or service when they see positive reviews for your business. When there is an affirmation that many people have already had a pleasant experience with your business, prospective customers feel confident buying from you.
Build Perception
Reviews showcase your brand and build a positive perception of your business.
Why is Review Management Important?
Improving Customer Satisfaction
By proactively responding to customer reviews, you demonstrate to your customers that you value their feedback and are committed to addressing any issues or concerns. This helps you improve customer satisfaction and build customer loyalty.
Identifying Areas for Improvement
By regularly monitoring and responding to customer reviews, you can identify areas that need improvement in your products or services. This helps you design products and services that meet the needs and expectations of your customers.
Building Credibility and Trust
By responding to customer reviews, you demonstrate to your potential customers that you are transparent and care for them. This helps build credibility and trust with both your current and potential customers.
Improving Perception in Search Rankings
Many review websites rank very high on search engine results and are well-trafficked. Having a positive perception with predominantly positive reviews on these sites helps improve how you look and sound as a business.
Increasing Conversion Rates
Online reviews have a significant impact on a customer’s decision to make a purchase. By proactively managing and responding to customer reviews, you can improve your overall online reputation, which leads to increased conversion rates.